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Spa Troubleshooting Guide

Cloudy, Dull Water - Cloudy, Green Water - Clear, Green Water - Reddish Brown Water - Chalky, White Scale Deposits - Skin-Eye Irritation - Odor - Scum Build-Up - Excessive Foaming

Cloudy, Dull Water
POSSIBLE CAUSE SOLUTION
Build-up of unfilterable material Use Spa Bright & Clear or if using ozone, use Spa Scum Gon.
Excessive organic contaminants or lack of sanitizer Shock treat with Renew or OZ Tabs. Check and adjust sanitizer level.
pH and total alkalinity out of balance Test water and adjust pH and total alkalinity levels as necessary using Spa Up or Spa Down.
Dirty filter Use Spa Cartridge Filter Clean on a monthly basis.
Calcium too high Use Spa Defender on a weekly basis.

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Cloudy, Green Water
POSSIBLE CAUSE SOLUTION
Low alkalinity level Use Spa Alkalinity Increaser.
Low sanitizer level Shock treat with Renew or OZ Tabs. Check and adjust sanitizer level.

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Clear, Green Water
POSSIBLE CAUSE SOLUTION
Dissolved copper or iron in spa water Add Spa Metal Gon to sequester minerals in the water. Check pH.

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Reddish Brown Water
POSSIBLE CAUSE SOLUTION
Iron or manganese dissolved in water Add Spa Metal Gon to sequester minerals in the water. Check pH.

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Chalky, White Scale Deposits
POSSIBLE CAUSE SOLUTION
High mineral content in water Use Spa Defender on a weekly basis. Check water balance and adjust as necessary.

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Skin-Eye Irritation
POSSIBLE CAUSE SOLUTION
Combined chlorine level is too high or excessive organic contaminants in spa water Shock treat with Renew or OZ Tabs. Check and adjust sanitizer level.
pH and total alkalinity out of balance Test water and adjust pH and total alkalinity levels as necessary using Spa Up or Spa Down.

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Odor
POSSIBLE CAUSE SOLUTION
Excessive organic contaminants Shock treat with Renew or OZ Tabs. Check and adjust sanitizer level.

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Scum Build-Up
POSSIBLE CAUSE SOLUTION
Oils, lotions, and detergents from bathers have caused build-up Use Spa Scum Gon on a weekly basis.

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Excessive Foaming
POSSIBLE CAUSE SOLUTION
Oils, lotions, and detergents from bathers have caused build-up Use Spa Foam Down. Shock treat with Renew or OZ Tabs.
Calcium hardness is too low Add Calcium Booster to obtain 150-400 ppm calcium level in water.

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